1. Website, Portal and Booking Platform

When you register for an account or use the services or book a face wash service provided through our electronic portal such as (https://facewashbear/demo.com.my/en) ("Portal"), we collect personal information such as your name, email address, contact number, booking preferences, and some demographic information such as gender and date of birth. It is mandatory for you to provide us with your name, contact information, and email address to register for an account and also to use our services. Moreover, selecting the outlets, type of services, date and time is mandatory for booking and receiving service updates.

We will process your personal data for the following purposes:-

1. To register an account with us.
2. To process your booking and ensure smooth service delivery.
3. To communicate with you regarding your booking confirmation, appointment reminders, and other relevant information.
4. To analyze booking trends and improve our website and service offering.

When you visit our website, we automatically collect information like your internet protocol IP address, browser type, and access times. This helps us understand website usage patterns and optimize your experience. This data is not directly linked to your personal information.

2. Other Purposes

Other than the purposes stated above, we will generally process your personal data:-

1. To comply with legal and regulatory requirements.
2. To prevent fraud and misuse of our services.
3. To fulfill our contractual obligations to third-party service providers (e.g., payment processors).
4. To communicate with you for all the above purposes.

3. Disclosure

We may share your personal data with third-party service providers necessary for booking processing, payment transactions, and website maintenance. Additionally, we are committed to disclosing your data to legal authorities if required by law or court order. Moreover, in the event of a merger or acquisition, your data may be transferred to the new entity. We prioritize the protection and appropriate handling of your personal information in all circumstances, maintaining transparency and compliance with relevant regulations.

4. Contacting Us

For inquiries, complaints, data access/correction requests, or opting out of promotional communications, contact us at:

Email: facewashbear[email protected]

As a member of our Portal, you can easily update or correct your personal information. Simply click on the 'My Account' link located at the top of any page, then enter your ID and password when prompted. Click on the 'Edit Information' button to make changes, which will be instantly updated in our databases.

If you want to delete your account, please contact us through our Contact Us page, or email us to the email above.