At https://facewashbearmalaysia.com, we strive to provide our customers with the best skincare products and shopping experience. However, we understand that there may be instances where you need to return a product. Please review our refund policy below:
• We accept refund requests for products that are damaged, defective, or significantly different from what was advertised on our website.
• Refunds may also be issued for products causing adverse reactions, subject to our verification process.
You must initiate a refund request within 30 days of receiving your order. Requests made after this period may not be accepted.
• To request a refund, please contact our customer support team at [email protected] or 03-4817 9238 with your order number and details of the issue.
• Depending on the circumstances, we may require you to provide photographic evidence of the product's condition or to return the item to us.
• If your refund request is approved, you may choose between the following options:
Refunds will be processed within 14 days upon approval.
• Returned products must be unused, unopened, and in their original packaging.
• We reserve the right to refuse refunds for products that do not meet these conditions.
• Shipping costs associated with the original purchase are non-refundable.
• If the return is due to our error (e.g., incorrect item shipped), we will cover the return shipping costs.
• We do not accept returns or refunds for products purchased during promotional or clearance sales, unless they are defective or damaged upon arrival.
• If you have any questions or concerns about our refund policy, please don't hesitate to contact us at [email protected] or 03-4817 9238.
This refund policy is subject to change without prior notice. Please refer to our website for the most up-to-date information.
Thank you for shopping at https://facewashbearmalaysia.com!
